Instructions for returning tapes for evaluation (not a warranty issue). Please be aware that our testing WILL destroy any data that may be on the tape.
If you are experiencing an ongoing problem that has not been resolved by simply replacing tapes, Fujifilm can help investigate. (Evaluations are limited to Fujifilm brand tapes).
To submit tapes for evaluation please download the PDF form and contact customer service at 1-800-263-5018. A representative will guide you through the remaining steps of the process.
Please be aware that our testing WILL destroy any data that may be on the tape. If you need to recover any data, please do so before submitting tape for warranty evaluation. Once our evaluation is completed, it will be determined if the tapes are eligible for replacement under the terms of Fujifilm's Limited Lifetime Warranty. Tapes that pass our testing and meet specifications for new tapes may be returned to the user.
Questions? Call our technical support department to speak to a product specialist.