Instructions for returning tapes for a warranty claim. Please be aware that our testing WILL destroy any data that may be on the tape.
Please verify that all tapes being submitted for evaluation are Fujiflm brand.
To submit tapes for evaluation please download the PDF form and contact customer service at 1-800-263-5018. A representative will guide you through the remaining steps of the process.
Please be aware that our testing WILL destroy any data that may be on the tape. If you need to recover any data, please do so before submitting tape for warranty evaluation. Once our evaluation is completed, it will be determined if the tapes are eligible for replacement under the terms of Fujifilm's Limited Lifetime Warranty. Tapes that pass our testing and meet specifications for new tapes may be returned to the user.
Questions? Call our technical support department to speak to a product specialist.